Redesigning a Government Information Portal
UX case study · BIP Tuchola, Poland
Redesigning a Public Information Website for Clarity and Usability
BIP Tuchola is a redesign case study focused on improving a public information website that needed to feel clearer, easier to navigate, and more useful for people looking for important municipal content. The original experience had a lot of information, but the structure made it difficult to scan and understand quickly.
My goal was to simplify the experience without losing the site’s purpose or credibility. I focused on information architecture, visual hierarchy, and a more intuitive layout so the redesign would feel more organized, more modern, and easier to use.
Redesigning a Government Information Portal
UX case study · BIP Tuchola, Poland
Redesigning a Public Information Website for Clarity and Usability
BIP Tuchola is a redesign case study focused on improving a public information website that needed to feel clearer, easier to navigate, and more useful for people looking for important municipal content. The original experience had a lot of information, but the structure made it difficult to scan and understand quickly.
My goal was to simplify the experience without losing the site’s purpose or credibility. I focused on information architecture, visual hierarchy, and a more intuitive layout so the redesign would feel more organized, more modern, and easier to use.
Project Overview
The original website contained useful information, but the experience did not support quick access to it. Key content was harder to find than it should have been, and the hierarchy did not clearly guide users through the page.
For a public information website, that creates friction very quickly. Users usually come with a task in mind, so the interface needs to help them orient themselves fast and move efficiently through the content.
The Problem
The original website contained useful information, but the experience did not support quick access to it. Key content was harder to find than it should have been, and the hierarchy did not clearly guide users through the page.
For a public information website, that creates friction very quickly. Users usually come with a task in mind, so the interface needs to help them orient themselves fast and move efficiently through the content.
Research
To understand where the problems were coming from, I reviewed the site structure and identified the main usability and hierarchy issues. I looked at how content was grouped, how navigation supported or slowed down the experience, and where the visual design made scanning harder than necessary.
The audit showed that the site needed a more deliberate structure, clearer sectioning, and stronger visual hierarchy. Instead of trying to make the page look more decorative, I focused on making it easier to read, easier to navigate, and more predictable.
Key Insights
The redesign work revealed three important insights:
Users need fast orientation before they need detail.
Clear grouping matters more than adding more content blocks.
A stronger hierarchy can improve usability without making the site feel visually heavy.
These insights shaped the rest of the project. They pushed the design toward cleaner structure, simpler navigation, and more disciplined page composition.
User Testing
The redesign was validated through two rounds of usability testing: an initial Lo-Fi prototype review and a later Hi-Fi evaluation. Across both rounds, participant feedback confirmed the core information architecture while also revealing several important opportunities for refinement.
What changed
Testing showed that users relied on two different navigation behaviors: some searched immediately, while others preferred browsing category tiles first. It also exposed missing form details, including the IBAN field, clearer document instructions, and more user-friendly authentication options.
The Hi-Fi round then confirmed the impact of the iterations. Clearer hierarchy, stronger mobile responsiveness, and auto-fill from GovID improved the flow, while accessibility issues such as small text and low contrast led to further refinement.
Design impact
These findings directly shaped the final interface: more prominent search visibility, a clearer step-by-step flow, stricter form validation, and a single-column responsive layout for smaller screens.
Informarion Architecture
Once the main issues were clear, I reorganized the content to make the structure more understandable. The goal was to create a layout that felt logical at a glance and supported the way users actually scan public information websites.
I prioritized clarity, grouping, and consistency. That meant making it easier to distinguish primary content from secondary content and reducing the visual noise that made the original experience harder to use.
Wireframe Evolution
I I explored the redesign through a series of wireframes to test how structure, hierarchy, and spacing could work together before adding final visual styling. This helped me focus on the logic of the page before the surface-level design.
Final Design
The final redesign presents the content in a cleaner, more balanced way. The hierarchy is stronger, the page is easier to scan, and the interface feels more appropriate for a public information website.
I kept the visual language restrained so the content could stay central. The result is a more professional experience that supports trust, readability, and efficient navigation.
Before and After
The strongest improvement in this project was not decorative — it was structural. The redesign makes the information easier to understand, the layout easier to follow, and the overall experience more usable.
This before-and-after comparison is important because it shows that the value of the redesign came from simplification, not just visual polish
Reflection
This project reinforced an important lesson: for public information websites, clarity is the design. When content is dense and functional, the designer’s job is to reduce friction, build trust, and help users find what they need quickly.
BIP Tuchola also strengthened my ability to think in systems rather than isolated screens. I learned how much structure, spacing, and hierarchy can improve usability even before adding more advanced visual details.
Link to the Protoype:
https://www.figma.com/proto/4OWGWLHY0LBS3sJJv3Iih3/Bip-Tuchola?node-id=517-7428&t=D362uscB0x7prSrF-1&scaling=scale-down&content-scaling=fixed&page-id=456%3A19547&starting-point-node-id=517%3A7428&show-proto-sidebar=1
Macbook Pro
Project Overview
The original website contained useful information, but the experience did not support quick access to it. Key content was harder to find than it should have been, and the hierarchy did not clearly guide users through the page.
For a public information website, that creates friction very quickly. Users usually come with a task in mind, so the interface needs to help them orient themselves fast and move efficiently through the content.
The Problem
The original website contained useful information, but the experience did not support quick access to it. Key content was harder to find than it should have been, and the hierarchy did not clearly guide users through the page.
For a public information website, that creates friction very quickly. Users usually come with a task in mind, so the interface needs to help them orient themselves fast and move efficiently through the content.
Research
To understand where the problems were coming from, I reviewed the site structure and identified the main usability and hierarchy issues. I looked at how content was grouped, how navigation supported or slowed down the experience, and where the visual design made scanning harder than necessary.
The audit showed that the site needed a more deliberate structure, clearer sectioning, and stronger visual hierarchy. Instead of trying to make the page look more decorative, I focused on making it easier to read, easier to navigate, and more predictable.
Key Insights
The redesign work revealed three important insights:
Users need fast orientation before they need detail.
Clear grouping matters more than adding more content blocks.
A stronger hierarchy can improve usability without making the site feel visually heavy.
These insights shaped the rest of the project. They pushed the design toward cleaner structure, simpler navigation, and more disciplined page composition.
User Testing
The redesign was validated through two rounds of usability testing: an initial Lo-Fi prototype review and a later Hi-Fi evaluation. Across both rounds, participant feedback confirmed the core information architecture while also revealing several important opportunities for refinement.
What changed
Testing showed that users relied on two different navigation behaviors: some searched immediately, while others preferred browsing category tiles first. It also exposed missing form details, including the IBAN field, clearer document instructions, and more user-friendly authentication options.
The Hi-Fi round then confirmed the impact of the iterations. Clearer hierarchy, stronger mobile responsiveness, and auto-fill from GovID improved the flow, while accessibility issues such as small text and low contrast led to further refinement.
Design impact
These findings directly shaped the final interface: more prominent search visibility, a clearer step-by-step flow, stricter form validation, and a single-column responsive layout for smaller screens.
Informarion Architecture
Once the main issues were clear, I reorganized the content to make the structure more understandable. The goal was to create a layout that felt logical at a glance and supported the way users actually scan public information websites.
I prioritized clarity, grouping, and consistency. That meant making it easier to distinguish primary content from secondary content and reducing the visual noise that made the original experience harder to use.
Wireframe Evolution
I I explored the redesign through a series of wireframes to test how structure, hierarchy, and spacing could work together before adding final visual styling. This helped me focus on the logic of the page before the surface-level design.
Final Design
The final redesign presents the content in a cleaner, more balanced way. The hierarchy is stronger, the page is easier to scan, and the interface feels more appropriate for a public information website.
I kept the visual language restrained so the content could stay central. The result is a more professional experience that supports trust, readability, and efficient navigation.
Before and After
The strongest improvement in this project was not decorative — it was structural. The redesign makes the information easier to understand, the layout easier to follow, and the overall experience more usable.
This before-and-after comparison is important because it shows that the value of the redesign came from simplification, not just visual polish
Link to the Protoype: https://www.figma.com/proto/4OWGWLHY0LBS3sJJv3Iih3/Bip-Tuchola?node-id=517-7428&t=D362uscB0x7prSrF-1&scaling=scale-down&content-scaling=fixed&page-id=456%3A19547&starting-point-node-id=517%3A7428&show-proto-sidebar=1
Reflection
This project reinforced an important lesson: for public information websites, clarity is the design. When content is dense and functional, the designer’s job is to reduce friction, build trust, and help users find what they need quickly.
BIP Tuchola also strengthened my ability to think in systems rather than isolated screens. I learned how much structure, spacing, and hierarchy can improve usability even before adding more advanced visual details.